Privacy Policy — Roby Casino

This Privacy Policy describes how Roby Casino, operated by NovaForge Ltd and Adonio N.V. under a Curacao eGaming licence ("we", "us", "the Casino"), collects, uses, stores, and protects personal information submitted by players ("you"). By using Roby Casino, you consent to the practices described in this Policy.

1. Information We Collect

We collect personal information when you register an account, verify your identity, make deposits or withdrawals, contact support, or interact with the Casino's services. The categories of data collected include the following.

• Identity data: Full name, date of birth, gender, and copies of government-issued ID documents (passport, driver's licence) provided during KYC verification.
• Contact data: Email address, residential address, and country of residence.
• Financial data: Payment method details (card numbers are not stored — these are handled by PCI-compliant payment processors), transaction history, deposit and withdrawal records.
• Technical data: IP address, browser type, device identifiers, session data, and cookies.
• Usage data: Game history, session duration, wagering activity, and bonus redemption records.
• Communications data: Records of live chat conversations and emails with our support team.

2. How We Use Your Information

Personal data is used for the following purposes.

• Account creation, verification, and management
• Processing deposits, withdrawals, and bonus payments
• Complying with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• Preventing fraud, cheating, and other prohibited activities
• Providing customer support
• Sending promotional communications (where you have consented to receive them)
• Analysing site usage to improve functionality and user experience
• Meeting our obligations under applicable gambling regulations

We do not sell your personal data to third parties for marketing purposes.

3. Data Sharing

We share personal data only in the following circumstances.

• Payment processors: To facilitate deposits and withdrawals. These processors operate under their own privacy policies and PCI DSS compliance standards.
• Identity verification providers: To complete KYC checks, including document authentication services.
• Regulatory authorities: Where required by law or by the terms of our Curacao eGaming licence.
• Technology and hosting providers: Who process data on our behalf under data processing agreements.

All third parties who handle your data on our behalf are contractually required to process it only for the purposes specified and to maintain appropriate security standards.

4. Cookies

Roby Casino uses cookies to maintain session state, remember your preferences, analyse traffic patterns, and support certain casino functions. For full details on cookie types and how to manage them, see our Cookie Policy.

You can disable non-essential cookies through your browser settings or the cookie consent manager on the site. Disabling essential cookies may impair the Casino's functionality.

5. Data Retention

We retain personal data for as long as your account is active and for a period of at least 5 years after account closure, to comply with financial record-keeping and AML obligations. Transaction records and KYC documentation are retained for the period required by applicable regulations. Technical and usage data is typically retained for 24 months.

6. Data Security

Roby Casino uses SSL (Secure Socket Layer) encryption across all pages handling personal or financial data. Access to personal data within our organisation is restricted to staff who require it to perform their role. We conduct periodic security assessments and apply industry-standard technical safeguards against unauthorised access, disclosure, or loss of data.

Despite these measures, no internet transmission is completely secure. We cannot guarantee the absolute security of data transmitted to us. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights

As a player, you have the following rights in relation to your personal data.

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention obligations.
• Restriction: Ask us to limit processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of consent: Withdraw marketing consent at any time via account settings or by contacting support.

To exercise any of these rights, contact our support team via live chat or email. We will respond within 30 days.

8. International Transfers

Your data may be transferred to and processed in countries outside Australia, including Curaçao and other jurisdictions where our service providers operate. We take steps to ensure that any international transfer is subject to appropriate data protection safeguards.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page. Continued use of Roby Casino after changes are posted constitutes acceptance of the updated Policy. For significant changes, we will notify active players by email.

For privacy-related enquiries, contact Roby Casino support via live chat (24/7) or email.